Frequently Asked Questions
How do I find my holiday home?
When should we arrive and depart?
Who do I contact should any maintenance be required in the property during our stay?
Is smoking allowed in any of your properties?
Are pets allowed in any of your properties?
Which is the nearest hospital / dentist /police station?
Are towels, linen, pillows and duvets supplied?
Where is the nearest supermarket?
Where are the nearest pubs and restaurants?
What is your cancellation policy?
When do I pay my balance?
Your balance is due 6 weeks before arrival. If you have checked the box authorising us to take the balance payment from the card used to make the initial payment, we will do so 6 weeks before your arrival date. We will send you email confirmation and a booking summary once this payment has been taken. If you have not checked this box, we will email you 6 weeks before with a link for you to make payment.
When do I pay my good housekeeping deposit?
The good housekeeping deposit is due 6 weeks before arrival, along with the balance payment. If your arrival date is within 6 weeks, full payment along with the good housekeeping deposit is payable on booking.
Can I pay cash on arrival?
Unfortunately we do not accept cash on arrival.
When is my good housekeeping deposit refunded?
We aim to refund your deposit as soon as possible after departure, following a check of the property. Please allow up to 7 days for the funds to be refunded to your account via the method used to pay. We ask all guests to ensure that the card used to pay is still valid on departure, to allow the refund to be carried out promptly.