01786 447411 or 07730145965 info@budgetaccommodationstirling.co.uk

Frequently Asked Questions

How do I find my holiday home?
Precise directions and key collection information will be sent out to you before your arrival date. However,the location of each property is shown on the web page of each individual property.
When should we arrive and depart?
Check in time is 4pm or after. Early arrival and late departure may be possible for a small charge. Please contact us directly to discuss. We would like you to vacate the property by 10am on the morning of your departure.
Who do I contact should any maintenance be required in the property during our stay?
The owner of each property will deal with any queries you may have while on holiday; their number will be given out along with directions and key collection information closer to your arrival date.
Is smoking allowed in any of your properties?
No, all of our properties are strictly non smoking; however, there are gardens at each of the properties for guests who wish to smoke. All we ask is that you are considerate to other guests by placing used cigarettes into the bin.
Are pets allowed in any of your properties?
Since many of our guests are allergic to dog and cat hair, we are unfortunately unable to take pets. We can, however, give you the number of a local cattery or kennel.
Which is the nearest hospital / dentist /police station?
NHS 24: 111 Minor Injuries Unit/Stirling Community Hospital:  01786 434036 Forth Valley Hospital, Larbert:  01324 566000 Forth Valley Dental Helpline:  0844 800 6886 Police Scotland: In an emergency call 999 / Call 101 to report a crime or anything else Stirling Police Office, Randolphfield, Stirling, FK8 2HD
Are towels, linen, pillows and duvets supplied?
Your holiday home will be fully made up for you on arrival. Bedding and all linen is included in the price of your holiday.
Where is the nearest supermarket?
There are 6 supermarkets in Stirling: Morrisons, Tesco, Sainsburys, Waitrose, Aldi and Lidl. Iceland and Marks and Spencer are also in the town centre. Asda , Tesco, Sainsburys and Waitrose will deliver straight to your holiday home door. All you need is the postcode and you can place an order up to 3 weeks in advance
Where are the nearest pubs and restaurants?
For those staying in Stirling town centre properties there is an abundance of eateries on your doorstep all within walking distance.
What is your cancellation policy?
The cancellation policy is as follows: Cancellation less than six weeks before arrival date – loss of total rental value; however, refundable good housekeeping deposit will be returned. More than six weeks before arrival date – loss of 50% non-refundable deposit made on booking.
When do I pay my balance?

Your balance is due 6 weeks before arrival.  If you have checked the box authorising us to take the balance payment from the card used to make the initial payment, we will do so 6 weeks before your arrival date.  We will send you email confirmation and a booking summary once this payment has been taken.  If you have not checked this box, we will email you 6 weeks before with a link for you to make payment.

When do I pay my good housekeeping deposit?

The good housekeeping deposit is due 6 weeks before arrival, along with the balance payment.  If your arrival date is within 6 weeks, full payment along with the good housekeeping deposit is payable on booking.

Can I pay cash on arrival?

Unfortunately we do not accept cash on arrival.

When is my good housekeeping deposit refunded?

We aim to refund your deposit as soon as possible after departure, following a check of the property.  Please allow up to 7 days for the funds to be refunded to your account via the method used to pay.  We ask all guests to ensure that the card used to pay is still valid on departure, to allow the refund to be carried out promptly.